Frequently Asked Questions
Have other questions? Get in touch with us directly.
We help consumers organize documentation, develop dispute strategies for unfair contracts and billing errors, and provide credit-report education and document review. We're NOT a law firm—we provide advocacy, education, and strategy, not legal advice.
No. No legitimate service can guarantee dispute outcomes. Results depend on contract language, company response, regulatory interpretation, and many factors outside our control. What we guarantee is that you'll be organized and prepared.
Timelines vary widely. Timeshare contract cancellations can take 3-12 months. Consumer-filed credit-report disputes typically resolve 30-90 days after filing. Solar and consumer disputes depend on company responsiveness. We'll give you realistic estimates upfront.
Not always. Many disputes resolve through proper documentation and strategic communication without legal intervention. If litigation becomes necessary, we'll recommend consulting an attorney in your jurisdiction.
Each shield division offers documentation organization, contract analysis, strategic guidance, and support through the dispute process. Specific services vary by division. Contact us for details on your particular situation.
We handle most common cases, but some situations may be outside our scope. We'll discuss your specific situation upfront and let you know if we're the right fit or if you need specialized legal counsel.
Yes. We maintain strict confidentiality of all client information and comply with privacy laws. See our Privacy Policy for details.
We stand behind our work. If you're unsatisfied with our service quality, we'll work to make it right. However, refunds aren't provided based on dispute outcomes, as we're not guaranteeing results.